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Terms and conditions
The following terms of sale apply if no other written agreement are made between you as a buyer and Kristallklart i Uppsala.

Ordering is done via the online store or by phone. The Purchaser shall not be less than 18 years.
After completing the order a confirmation will be sent to the customer.
The purchaser is responsible for the contact information is correct.
We reserve the right to take a credit check on orders over 1000 SEK.
Once the acquisition is completed and the purchase button is pressed during checkout,  our terms and conditions are accepted and the customer assumes the payment liability.

When ordering products with personal photos, these can be uploaded in the web shop.
In case the image is not available in digital format, you're welcome to send the picture to us by regular mail. Contact us first so that we know that the image is on the way.

The difference in 2D and 3D
A 2D image is a flat image that you get from a regular camera.
A 3D image is an image with depth. Like a hologram. You can turn the image and see the subject from the side as well. A 3D image is created either with a special camera, or in the computer from a 2D image.

The goods will be sent within 4 weeks. Goods that are in stock are dispatched within 5 working days.
In case goods are ordered with different delivery time it is always the longer delivery time that apply.

In cases where images are sent for approval by the customer. The day of order will counts from when the image is approved by the client and Kristallklart i Uppsala has been notified.

You are welcome to contact us to check the delivery time.
After we sent the goods you have to make time for the postal service, usually one to two days in Sweden.
We assume no financial responsibility for delays caused by the Postal Service.

The shipping is calculated on weight and lowest cost within Sweden is 30 sek.
For orders over 500 sek , is free delivery in Sweden.
In Sweden the goods are sent as varubrev or parcels by Swedish mail.

We deliver to all European countries.
But we do not guarantee delivery times and shipping costs is calculated automatically based on your country

Payment may be made according to the choices that are available in the checkout.
Payment can be made by bank and credit cards issued by Visa and MasterCard. Sensitive information such as credit card number and signature codes are handled with the highest security via SSL encrypted communication.
For international payments please pay to IBAN SE84 6000 0000 0006 38322952 

We offer payment method PaysonFaktura in collaboration with Payson AB.
Payment terms are 14 days.
To order by invoice, you must be over 18 years and be registered in Sweden and approved in the credit assessment carried out at purchase. The invoice will be sent separately by email to the email adress you specify at time of purchase. If the payment is late we will send a payment reminder, the reminder charge is currently 60 SEK. We also charge interest at 2% per month from the due date. For non-payment the invoice will be sent to the statutory debt collection. Debt collection fee of currently 180 SEK will be added. Payson reserves the right, in individual cases, refuse the delivery and reconsider the purchaser's credit rating.

Information about pledging
When paying with PaysonFaktura invoice will be pledged to Payson and then Svea Ekonomi AB, 556489-2924

All prices include 25% VAT and are quoted in Swedish kronor.
When payment is made with other currency is a translation of the price based on a predetermined course.

Right of withdrawal
You have 14 days right to return / exchange policy on goods ordered, but not on custom made or customized goods.
Kristallklart i Uppsala are entitled to compensation for any reduction in value of the goods.
As a client, you are responsible for return shipping. Reimbursement is made to the specified account after we received the return. Any shipping charges are not refundable.

If the product exhibits errors, promptly make a complaint to us via e-mail.
If the letter / package is damaged on delivery, you should immediately make a complaint to your delivery point and then let us know.

Error in publishing
We reserve the right for errors in the online and in printed materials.
We reserve the right to correct errors and to change texts and prices.
If you order an item wrongly named as orderable we will promptly contact you and suggest an alternative product or refund the amount paid.

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